By submitting your completed booking form and deposit, you confirm that you have read, understood, and agreed to the following terms and conditions.

1. Booking Confirmation & Payment

1.1. A booking is only confirmed upon receipt of a non-refundable deposit per participant (amount listed on our website) and the completion of an individual booking form.
 1.2. Deposits are non-refundable, unless a suitable replacement can be found. Refer to Section 3 for full details.
 1.3. Payments can be made via international bank transfer or credit card. Banking fees are the responsibility of the client. A 5% surcharge applies to credit card payments.

2. Final Balance Payment

2.1. The remaining balance must be paid no later than 90 days prior to the safari’s start date.
 2.2. Failure to make full payment by the due date may result in cancellation of your booking and forfeiture of your deposit.
 2.3. For bookings made within 90 days of the safari start date, full payment is required at the time of booking.

3. Cancellations & Refunds

All cancellations must be submitted in writing. The following policies apply:

3.1. Cancellations more than 90 days before the safari:

• If a replacement can be found (by you or by us), we will refund your deposit less a US$500 admin fee per person.
• If no replacement is found, the deposit is forfeited.

3.2. Cancellations within 90 days of the safari:

• We will attempt to fill your space with a last-minute booking.
• If successful, the full amount will be refunded less a US$500 admin fee.
• If no replacement is found, no refund will be issued.

3.3. Deposits and final payments are non-transferable to other Lowveld Safari Group.
 3.4. No refunds are given for unused services or early termination of your trip.
 3.5. We strongly recommend trip cancellation insurance, ideally taken out within three weeks of your deposit.

4. Insurance

You are required to have valid travel, medical, and trip cancellation insurance.

4.1. We follow the refund policy stated in Section 3, regardless of reason.
 4.2. We can provide supporting documentation to assist in insurance claims.
 4.3. It is your responsibility to understand what your insurance covers.

Travel Insurance:
 Should cover medical emergencies and general losses.

Medical Coverage:
 Lowveld Safari Group provides emergency evacuation from the field to the nearest suitable facility. From that point onward, all medical expenses are your responsibility.

Camera Insurance:
 General travel insurance rarely covers high-value photographic gear. Ensure your camera equipment (and any laptops) are insured for international travel.

Trip Cancellation Insurance:
 Strongly advised. Should be secured immediately after paying your deposit, covering loss from pre-trip cancellations or interruption during the safari.

Proof of valid travel insurance is required by the final payment deadline (90 days prior to the trip).

5. Changes or Cancellations by Lowveld Safari Group (Pty) Ltd.

We aim to operate all safaris as planned, but we reserve the right to:

• Modify accommodation, park fees, guides, or itinerary due to circumstances beyond our control.
• Adjust pricing if necessary due to supplier increases.
• If a lead guide (e.g., Liam Henderson) is unable to attend, their costs will be deducted and the credit shared among participants. This is not grounds for cancellation or refund.

In the rare event that we must cancel a tour entirely, you may choose between:

• A refund of all recoverable funds (minus a US$500 admin fee per person), or
• A full credit toward the same safari on alternative dates (no admin fee).

Lowveld Safari Group will not be responsible for any additional costs incurred by participants (e.g., international flights, visas).

6. Assumption of Risk

By submitting your booking, you acknowledge and accept all risks associated with wildlife safaris, including but not limited to:

• Extreme weather
• Wild animals
• Civil unrest or terrorism
• Varying safety and healthcare standards
• Unpredictable transportation or accommodation quality

You participate voluntarily and release Lowveld Safari Group (Pty) Ltd. from all liability for personal injury, loss, or damage.

7. Waiver of Liability

Lowveld Safari Group (Pty) Ltd. acts solely as a booking agent for third-party suppliers (e.g., lodges, transport companies) and cannot be held liable for their actions or omissions.

7.1. Any incidents or claims must be pursued directly with the supplier involved. We will assist where reasonably possible.
 7.2. Health & Fitness: Safaris require moderate physical activity. By booking, you confirm that you are in reasonable health and fitness. Undisclosed health issues that impact the tour may result in you being removed at your own cost.
 7.3. Special Diets: Dietary needs must be disclosed on your booking form. We will pass this on, but it is your responsibility to check with on-site staff. No guarantee can be made that all dietary requests will be met.
 7.4. Vaccinations: Please consult a travel clinic for up-to-date vaccination requirements.
 7.5. Visas: Visa requirements vary and are your responsibility to confirm with relevant consulates.
 7.6. Unforeseen Cancellations: Lowveld Safari Group is not liable for safari cancellations due to events beyond our control (e.g., civil unrest, terrorism, pandemics). We will work to offer refunds or credits where possible, but total loss remains a possibility. Documentation for insurance claims will be provided.

8. Minimum Group Size

If you are the only participant booked on a safari, we will do our best to proceed as scheduled. However, pricing or logistics may need to be adjusted. You will be offered the choice to proceed, reschedule, or (if possible) receive a refund.

Lowveld Safari Group will not cover any costs incurred in preparation (e.g., flights, visas).

9. Single Travellers Sharing

Solo travellers willing to share will be matched where possible. If no suitable match is found, you will be required to pay the single supplement.

10. Model Release

By completing your booking form, you grant Lowveld Safari Group permission to use any photographs or video footage taken of you during the safari for marketing purposes.

If you do not wish to appear in promotional material, please inform us in writing.

11. Privacy Policy

Your personal information is used solely for operational purposes. Please refer to our website for our full Privacy Policy.

12. Updates to Terms & Conditions

We reserve the right to update these terms and conditions at any time. The version applicable to your booking will be the one published at the time of your confirmation.

Let me know if you’d like this formatted into a branded document or included in a digital welcome pack for guests.